Customer Service Representative

Company

Doherty Staffing Solutions

Published

2019-05-20

Closes

 

Location

St. Cloud, Minnesota, United States

Category

Customer Service

Type

Full-time

Description


Do you have call center or customer service experience? Doherty Top Talent is partnering with a successful organization located in St. Cloud, MN. We are seeking candidates for exciting Customer Service Representative opportunities on 1st. Compensation for these contract positions is $15.00-$18.00 per hour, depending on experience.

Customer Service Representative Main Responsibilities:
    •Develop one-on-one relationships with advisors, their staff, and end clients •Work independently to assist callers with tailored support to meet their needs •Serve as the caller's primary point of contact and own the caller's issue from start to finish •Quickly and thoughtfully handle complex and escalated issues from representatives and customers •Provide support on various computer systems associated with the Broker/Dealer •Maintain minimum call requirements and quality review scores while adhering to assigned work schedule •Utilize CRM (Client Relationship Management) tool to accurately record and track calls •Participate in special projects and team accountabilities including training and support of internal and external contacts

Customer Service Representative Key Requirements:
    •High School Diploma; Bachelor's degree in Finance, Accounting or Business preferred •2+ years of experience working in client-service or call center •Strong technical aptitude; 1+ years of demonstrated success navigating multiple computer systems in a professional setting •1+ years of work experience in the financial services industry is preferred, but not required •2+ years of experience delivering excellent problem resolution, organizational and follow-up skills •Previous exposure to client servicing and/or account management highly desirable •Excellent communication skills both verbally and written •Passion for providing a world class customer service experience to clients #TopCareers

Let your customer service skills shine & gain great experience with this role! Click Apply Now to complete our mobile-friendly online application. For questions or further information about the Customer Service Representative positions, please call or text our Doherty Top Talent office in St. Cloud directly at (320) 257-2271.

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