Application Management Support Consultant with English - MS SQL

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NTT DATA Romania






Cluj-Napoca, Cluj, Romania


Customer Service, Information Technology, Software and Programming, Other




NTT DATA is a leading IT service provider and global innovation partner headquartered in Tokyo, with business operations in over 40 countries. We help develop innovative business and IT solutions for organizations in the public and private sectors. NTT DATA Romania provides development assistance and expert advice to IT service providers, system integrators, software companies and customers across various industries.

It is time to rethink what you expect from your employer

At NTT DATA Romania, we understand you are not just building a career – you are building a life. Our main asset is our people and we believe that our success depends on the opportunities you get to expand your talent. With 119.500 colleagues, business operations in over 50 countries and with many of the Fortune Global 100 among our clients, a career at NTT DATA offers you countless ways to make an impact in a fast growing organization. If you would like to be part of our stellar team, we invite you to apply online today.

Project Overview

We are the one global IT Service Provider for all Contact Center locations all over the world of the leading Bavarian Automotive producer.

In 2011 the automotive manufacturer decided to bring all its contact centers to a standard by implementing the software “Interactive Intelligence”. NTT DATA has developed a model solution that defines standards and creates a uniform architecture to be used and implemented at all locations worldwide. NTT DATA is the only one service provider for all the customer’s locations worldwide.

The Interactive Intelligence project involves 2nd & 3rd level technical support for the specialized tool used in all the call centers for this client. The delivery model is based on the ITIL best practices.

What you can expect & what we want you to do

  • Independent processing of Database Requirements (queries, jobs, stored procedures, views)
  • Creation/modification of customized reports via “Crystal Reports” utility.
  • Issue identification, categorization, diagnosis, resolution by diagnosing the underlying cause of the incidents
  • Assist periodical database related software and hardware upgrades and ensure full compatibility and successful rollouts.
  • Project documentation

What you are good at & what you’ll need to win

  • Mid-Level experience in data modeling and database programming (relational databases)
  • Good knowledge in SQL Programming
  • “Crystal Reports” knowledge constitutes an advantage
  • Good understanding of IT Systems (Windows, Active Directory, basic networking, troubleshooting)
  • At least 1 year of experience in technical support
  • Good English knowledge
  • Experience with the Interactive Intelligence and/or Contact Center Solutions is nice to have

Are you up for the challenge?

This is the opportunity to do something impactful and be part of a company that is revolutionizing the IT industry. And we couldn’t do it without someone like you. So what do you say, will you make the career move of a lifetime? If this sounds interesting, we look forward to receiving your application and meeting you soon!

Join NTT DATA Romania, grow your career and take advantage of our Home Office perks, sponsored certifications, premium Online Library, Relaxation Lounges, fantastic crew and many other benefits!

Should you have any queries or require further information, we are happy to hear from you at . Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!