Job Details

Customer Service Representative - Port St.Lucie, Fl

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Teleperformance USA

Published

2016-11-22

Closes

 

Location

Port St. Lucie, Florida, United States

Category

Customer Service, Management and Executive, Health Care, Sales and Marketing, contact center

Type

Full-time

Description

About the Company

Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. The Group operates 147,000 computerized workstations, with close to 190,000 employees across around 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Primary Duties, Responsibilities and Requirements

•Responsible for all customer inquiries and questions
•Provide excellent customer service at all times
•Follow up to customer inquiries by taking specific action in a timely manner
•Troubleshoot equipment and system problems
•Problem solve to help customers resolve issues on first call
•Enters data from customers into various software programs
•Appropriately communicate with upset customers to resolve their inquiries
•Thrives as a team player in a fast-paced, high-energy, change environment
•Participates in additional training courses when needed
•Performs other related duties and assignments as required
•Exercise retention efforts when appropriate
•Identify customers who are comparison-shopping
•Assisting the customer with the correct price plan

Job RequirementsQualifications
•6 months Contact Center experience/Customer Service preferred
•Must be at least 18 years of age
•Type 25 wpm
•High School Graduate or GED
•Logical problem solving skills and ability to multi-task
•Proven oral and written communication skills
•Must have availability to work various shifts
•Ability to use Windows operating systems and navigate between various windows
•Ability to work under pressure
•Continuously demonstrate a high sense of urgency
•Must have a keen sense of attention to detail, taking the initiative.
•Must be able to pass a Federal Background Check and Drug testing
•Possess a high level of Professionalism
•Proven experience in overcoming unexpected difficulties.
•Ability to understand and empathize with customer’s issues.

Teleperformance is an Equal Opportunity Employer