Job Details

Loan Servicing Specialist

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Trabaja en Intugo

Published

2017-07-20

Closes

2017-07-31

Location

Guadalajara, Jalisco, Mexico

Category

Administrative, Customer Service

Type

Full-time

Description

Loan Servicing Specialist

Job Description:
Maintain acceptable standards set by the department and providing an outstanding customer service level in a very professional environment. Apply the necessary knowledge that the job demands to resolve any or all issues related to your daily assignments.

Key Areas of Responsibility

• Making outbound calls on delinquent accounts
• Receiving inbound calls
• Making suitable arrangements with customers that are currently past due
• Identifying accounts that require field visits and forwarding those to the appropriare personnel for review or action
• Maintaining required standards set by the department
• Adherence to Company policies and procedures

Qualifications
• Excellent customer service skills
• Excellent communication skills
• Bilingual is a must
• High school Diploma or equivalent is a plus
• Experience in customer service