Job Details

Assistant Call Center Manager (CDO9159)

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Teleperformance Philippines

Published

2017-04-21

Closes

 

Location

Cagayan de Oro City, Misamis Oriental, Philippines

Category

Operations and Logistics

Type

Full-time

Description

Location Cagayan De Oro City, MSR
Department Operations
Position Title Assistant Call Center Manager (CDO9159)
Report To Site Director

Job Summary

  • Accountable for the performance of the cluster
  • Responsible for maintaining the program's efficiency metrics
  • Fully implement and audit TOPS

Duties/Responsibilities

  • Analyze KPI, identifying issues and trends
  • Performs Root Cause Analysis and formulates and executes action plans to improve performance
  • Assists the CCM in executing account-wide initiatives

Qualifications:

  • At least 2 years Supervisor/ACCM experience
  • Strong performance management/TOPS background
  • Excellent program planning and execution skills
  • Strong analytical skills; very detail-oriented
  • Strong decision-making and problem-solving skills
  • Excellent communication and listening skills
  • Knowledgeable in call center tools and processes
  • Proficient in MS Office applications
  • Excellent people management skills