Job Details

Business Analysts (Sr or Jr) (GRN6571)

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Teleperformance Philippines






Mandaluyong City, Metro Manila, Philippines


Operations and Logistics




Location Mandaluyong City, PH
Department Marketing
Position Title Business Analysts (Sr or Jr) (GRN6571)
Report To TBD

Job Summary

  • Determines operational objectives by studying business functions; gathering information; evaluating output
  • requirements and formats Improves systems by studying current practices; designing modifications Manage
  • weekly financial projections and analyze variances to budget, DAR and previous projections 
  • Should be able
  • to perform RCA on monthly run rates, margin dilution and RPH/efficiency scaling


  • Develop and standardize Revenue and Cost projection and budget processes including weekly review and commentary processes.
  • Drive ICP and P&L knowledge and understanding throughout all levels of Client Services and Operations.
  • Drive Revenue and Cost visibility into the Operational leadership and engage the team in revenue improvement and cost reduction exercises where necessary.
  • Coordinate reviews and ensure compliance with TP One and Client mandated staffing ratios across the market, accounts, and sites. 
  • Provide on boarding support to new Client Services team members including training on financial processes, concepts, tools, and practices.
  • Partner with Non-Divisional leadership to ensure that Philippines specific financial impacts are communicated and understood.
  • Partner with Philippines and TPUSA Accounting teams to ensure the appropriate financial accrual processes are in place for account specific needs including the tracking, validation, and reconciliation.


  • Strong analytical and product management skills Strong understanding of day to day operations and client
  • services functions Excellent verbal and written communication skills and the ability to interact professionally
  • with a diverse group Well-versed in Excel / Financial reporting