Job Details

Field Support Executive

Company Apply Now

LiveHealth

Published

2017-04-21

Closes

2017-06-30

Location

Pune, Maharashtra, India

Category

Information Technology

Type

Full-time

Description

Roles & Responsibilities

  • Provide the best proactive post sales support.
  • Manage Service Customers
  • Provide input into the pre-sales process and act as a lead on support and service issues, strategy and approach
  • Develop and grow a new post sales Service Management function
  • Set-up, manage and improve standards and procedures within the team
  • Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
  • Review daily priorities and take appropriate action to ensure results are achieved
  • Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
  • Ensure high quality, up-to-date documentation exists for all service arrangements
Skills 
  • Attitude should be groomed to drive for results, innovativeness, process orientation, analytical thinking and good interpersonal skills
  • Hight levels of integrity
  • Excellent command over written and spoken English/ Presentation and sales skills in a must
  • ​​Should be open to on-field support