Job Details

Software Support Analyst (German)

Company

Europe Language Jobs

Published

2017-05-19

Closes

 

Location

Barcelona, Spain

Category

Information Technology, German, Language: English

Type

Full-time

Description

Do you have an IT Engineering background?  Are you passionate about solving technical problems? Then this one is for you: The Company Our client is a well-known BPO company with their office in Barcelona.  For one of their stable partner in the IT industry they are looking for a German speaking Software Support Engineer. The Job In this role, the candidate will give remote support to German publishing, media and marketing companies. The main tasks include: Answering incoming requests from B2B clients to solve software problemsProvide assistance in time sensitive situationsEscalate incidents to Level 2 when unable to resolveProvide excellent customer supportEnsure that service quality levels fully meet expectationsVisiting clients to solve problems which cannot be done remotelyThe Profile The ideal candidate has either an IT Engineer diploma or a strong background in the field of IT or Engineer. Furthermore, experience with software support is valuable. Excellent level of German and EnglishIT Engineering or Software Engineering diploma (or equivalent)Strong technical background in the area of IT, software solutions, networks and/or Graphics ArtsExperience with computer applications such as Office, Communicator, Remote sharing or similar control softwareExperience within a customer-oriented jobKnowledge within Graphic design is valuableITIL certification would be a big plusAnalytic and technical skilled personAbility to work under pressureProblem solver, team player and organized personThe Offer Working in a multinational company and global player in the BPO industryBeing part of an international and multicultural advisor teamNo weekend work - working days Monday to FridayA fun, friendly and open minded teamRelocation package for candidates outside of Barcelona offeredAttractive salary of 28.000 € gross/year + bonusTraining provided (2 months) and will take place in Sant Cugat del VallèsPermanent contractStart date:  ASAP Reference: STH01 Language: English; German