Job Details

BDC SUPERVISOR

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Trabaja en Intugo

Published

2017-08-14

Closes

2017-08-31

Location

Hermosillo, Sonora, Mexico

Category

Customer Service, Management and Executive

Type

Full-time

Description

Primary duties:
. interview, hire, and train qualified BDC representatives for newly-formed BDC team
. manage logistical and technical onboarding of team in new call center space
. oversee BDC representatives who will promptly set customer appointments and sales opportunities for dealer-clients
. field escalated issues and provide outstanding clients solutions.
. lead and manage team to high standards using defined performance metrics
. work with proprietary crm systems to ensure a quality experience for customer and dealer
. interact with internet brands consumers within the bdc construct


Qualifications:
. Excellent verbal and written communication skills
. Track record of hiring, motivating, and performance managing team members
. Demonstrate ability to work and communicate well with others in a fast-paced environment
. Follow business processes within published company and sponsor guidelines
. Take ownership of team; ensure strong follow-up processes to gain resolution and success
. Proven leadership skills and strong work ethic

Requirements:
. Ability to travel to/from united states
. 1-2 years call center management experience; finance or automotive background is a plus
. Availability to work Saturdays, evening shifts, and some holidays
. 100% English level

Compensation:
. Competitive salary
. Attendance bonus