Job Details

Process Control Operator

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Synergie Hunt International Ontario






Markham, Ontario, Canada


Manufacturing and Production




Process Control Operator

Markham, ON


One of the fastest-growing technology companies in Ontario is seeking a Process Control Operator to join their team. If you are an enthusiastic and talented team player looking for a chance to drive change and help our client’s customers become market leaders, we’re interested in hearing from you!

Key Responsibilities:

  • Ensure all production cycles achieve internal and external SLAs
  • Conduct regular QA checks to ensure accuracy and quality
  • Provide external and internal customers with updates, progress status and reports
  • Manage incoming queries regarding production status
  • Configure processing tools to meet client requirements and internal optimizations
  • Monitor the automation and act on any issues with statement and document processing
  • Review work orders to determine job specifications and operational requirements
  • Liaise with and make recommendations to the implementation team on new implementations/projects
  • Ensure the timely completion of all implementation or change request projects documenting each step in the CRM tool
  • Respond to Level 1 Support cases and update thought internal tracking system
  • Escalate unsolved and/or critical problems as outlined in the escalation process


Business Skills

  • Detail oriented with a strong commitment to quality
  • Strong problem solving skills and able to communicate findings to the team
  • Ability to handle multiple priorities while meeting specific deadlines
  • Good time management and well organized
  • Team player
  • Strong communication skills (written/verbal English)
  • Bondable


Education & Technical Qualifications

  • Post-secondary degree or College Diploma in Computer Science, Business, or equivalent and work experience in a project oriented environment.
  • Experience with document processing and delivery is an asset
  • Experience working in the financial industry is an asset
  • Experience with client-server environments
  • Hands on experience using PC’s, including Windows Microsoft Office applications
  • Experience working with XML data
  • Experience managing/manipulating data in MS Excel, MS Access and MS SQL Server would be advantageous
  • Experience with photo editing software


Working Conditions

Occasional overtime/weekend work required

Ability to work in a high pressure, deadline oriented environment


Don't miss out! Applicants are invited to submit their resume to Victoria at [email protected]

Synergie Hunt International is fully compliant with AODA standards and is committed to providing accessibility to all applicants. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Synergie Hunt International will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require any accommodations, please notify us and we will work with you to meet your needs.