Job Details

Quality Assurance Analyst (AUR11937)

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Teleperformance Philippines

Published

2018-09-11

Closes

2018-10-07

Location

SM Aura, Taguig City, Metro Manila, Philippines

Category

Operations and Logistics

Type

Full-time

Description

Job Summary

  • Monitor and evaluate calls based on Client specific criteria

Duties and Responsibilities

  • Escalate and communicate detailed information about calls monitored to all clients and Quality Assurance Supervisor
  • Answer Operations questions concerning QA guidelines and policies
  • Send out Red Flag/Fatal Error Audits to Upper Management
  • Monitor all Teleperformance centers for quality and performance issues
  • Participate on calibration sessions with Operations, Training, and internal quality members off site

Qualifications

  • Previous QA experience preferred
  • Ability to analyze and solve complex technical issues
  • Strong communication skills (verbal and written communications)
  • Strong trouble shooting and problem solving skills
  • Strong attendance record
  • Current on technical issues
  • Ability to work independently
  • Professional demeanor
  • Must have experience Microsoft Office
  • Must show exemplary quality scores throughout tenure as an agent
  • Ability to perform other related duties and assignments as required and assigned by supervisor or manager
  • Must demonstrate a good attitude and the ability to work as a team player
  • Ability to multitask
  • Willing to work in a flexible schedule