Job Details

Scheduling Analyst (VER11607)

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Teleperformance Philippines

Published

2018-06-07

Closes

 

Location

Vertis, Quezon City, Metro Manila, Philippines

Category

Operations and Logistics

Type

Full-time

Description

Job Summary

  • Responsible for planning, creating and communication of schedules for one or multiple projects
  • Headcount tracking and Capacity planning for assigned project/s
  • Forecasting headcount, call capacity, SL delivery on a regular basis.

Duties and Responsibilities

  • Identifying opportunities and suggesting way to improve efficiency of staffing and scheduling to management
  • Carrying out regular reporting and data management activities around scheduling and capacity planning

Qualifications

  • Minimum 1 year call center experience in Workforce Management or Supervisory position
  • Proficient in MS Excel
  • Proficient in any WFM tool (preferably IEX)
  • Good analytical and numerical ability
  • Good oral and written communication skills
  • Flexible schedule and impeccable attendance record