Job Details

Desktop Engineer (CEB11792)

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Teleperformance Philippines

Published

2018-07-30

Closes

2018-09-28

Location

Cebu CIty, Cebu, Philippines

Category

Operations and Logistics

Type

Full-time

Description

Job Summary

  • Assisting with the support of all aspects of LAN-based networking

Duties and Responsibilities

  • Assisting in the installation and maintenance of all computer hardware and software
  • Assiting with the installation and maintenance of voice systems to support call flow; usually limited to cabling, phones, headsets and software
  • Cabling new and existing locations for new network, phone or other equipment
  • Repairing or upgrading computer systems as needed
  • Providing Tier 1 level support on hardware and software technical issues
  • Any other duties that the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer may find necessary

Qualifications

  • Solid desktop hardware and software troubleshooting skills
  • Solid desktop application support and troubleshooting
  • Knowledgeable in Windows Active Directory
  • Knowledge in Group Policy and User Profiles
  • Knowledeable in Desktop Imaging technology
  • Knowledgeable in Shell Scripting
  • Basic network troubleshooting
  • Basic telephony troubleshooting
  • Knowledegable in MS Office applications
  • Good English written and communication skills