Job Details

Supervisor (RFH11603)

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Teleperformance Philippines

Published

2018-06-07

Closes

 

Location

Rockwell, Metro Manila, Philippines

Category

Operations and Logistics

Type

Full-time

Description

Job Summary

  • Responsible for direct supervision of 15-18 agents
  • Responsible for the attainment of client set goals, efficiency targets and overall team performance 

Duties/Responsibilities

  • Performs consistent and affective coaching sessions to address performance gaps
  • Analyzes agents performance and develops action plan to bridge gaps
  • Conducts regular performance management to improve challenged members of the team

Qualifications:

  • Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor\'s/College Degree in any field
  • Open to shifting, flexible in terms of work hours, and working on holidays
  • Strong performance management background
  • Excellent coaching skills
  • Can work under extreme pressure
  • Possess above average English written and verbal communication skills
  • With demonstrable track record in achieving targets and improving agent performance
  • Service and customer-focused
  • Strong analytical skills; very detail-oriented
  • Strong decision-making and problem-solving skills
  • Knowledgeable in call center tools and processes