Job Details

Fulfillment Lead in San Jose, CA!

Company

Staff Management/SMX

Published

2018-03-21

Closes

 

Location

San Jose, California, United States

Category

Management and Executive

Type

Full-time

Description

The Fulfillment Lead is in charge of and responsible for all the staff and processing in store locations. FLeads lead, develop, and manage the performance of In-Store Trainers, and Operators. The performance of the stores’ teams reflects directly on the FLead’s ability to monitor, evaluate, and act on the operation.

Come join a fast-paced and high-growth operations team with a mission to deliver an amazing customer experience. In the Fulfillment Lead role, you will manage a large, remote team. You will ensure the team processes customer orders accurately and on- time. You will also develop, improve, and implement processes. Successful candidates will have experience in retail store operations management or warehouse operations management.

 Emai your resume to jasmineayers@google.com 

 

Qualifications:

●    Experience operations management

●    College Degree Required

●    Minimum of 2 years in a management position

 

Responsibilities:

●    Innovative

●    Creative

●    Willing to challenge the status quo in order to improve upon current standard operating procedures

●    Manages/Trains/Motivates a team of operators to fulfill customer orders

●    Manages SLA performance through metrics and develops operational improvements to

●    optimize efficiency

●    Works closely with Store Managers/Employees, Google Product Management, and

●    Engineering for ongoing product development

●    Work with cross functional team to troubleshoot non--technical account management issues

●    A large portion of the Flead responsibilities also includes analyzing large sets of data to identify trends and areas of opportunity

●    This individual must communicate and work closely with the Merchant partners and with cross functional teams to troubleshoot daily management issues.

●    The Flead position, in addition to running the operations, must also motivate and inspire its team to achieve established goals.

 

Requirements:

● Must be able to pass a drug test and background check