Swedish Supervisor for Contact Center (m/f)
As a Supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.
• Ensuring the team’s development, monitoring and evaluation;
• Motivating and Coaching the team;
• Managing the team daily, according to internal policies;
• Ensuring the accomplishment of the Key Performance Indicators;
• Developing action plans for continuous improvement.
• Native Swedish speakers (mandatory);
• Fluency in English (minimum B2);
• Experience in managing teams;
• Experience from call center environment is a big advantage;
• Dynamism, organization and responsibility;
• Leadership skills;
• Excellent time management;
• Critical thinking;
• Ability to make decisions under high levels of stress;
• Microsoft Office knowledge.
Join us! Be part of a multicultural environment.