Job Details

Application Support with French, English and Russian

Company

Europe Language Jobs

Published

2018-06-13

Closes

 

Location

Wroclaw, Dolnoslaskie, Poland

Category

Information Technology, Language: English, Russian, French

Type

Full-time

Description

Duties: Receiving (answering phone calls from end users) and registering Service Requests Troubleshooting and resolution of Service Requests thanks to the knowledge of client's business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team membersTransfer/Escalation of Service Requests to other Support Groups Keeping track of and follow up of Service Requests transferred to other Support GroupResponsibility for the Team Service RequestsOther duties as assigned by managementRequirements: English -  B2/C1 (oral and written)French - B2/C1 proficiency (oral and written) Russian - B2/C1 proficiency (oral and written)Microsoft environment knowledgeUnderstanding of networking principals Analytical ability to troubleshoot complex incidentsGeneral IT knowledge as a base to quickly learn and support a large number of business applicationsActive Directory (PC Environment) knowledge would be a plusWe offer: Stable and long-term work among professionals on the basis of an employment contractReal influence on the progress of your career pathWork in a team which your opinion mattersSupport of Business Assistant dedicated to the Specialist throughout the entire period of cooperationIntegration events, sports events e.g. IT run, cycling tours, football and basketball matchesHelp in relocation to WroclawBenefits matched to your needs Language: English; French; Russian