Job Details

Turkish Supervisor (m/f)

Company

Teleperformance Portugal

Published

2018-09-07

Closes

 

Location

Lisbon, Lisboa, Portugal

Category

Management and Executive

Type

Full-time

Description

The Supervisor is a Team Leader for a team of Agents, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/her team and managing them on a daily basis.

Our Offer
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.

Responsibility
• Ensuring the team’s development, monitoring and evaluation;
• Motivating the team;
• Managing the team daily, according to internal policies;
• Ensuring the accomplishment of the Key Performance Indicators;
• Developing action plans for continuous improvement.

Your Profile
• Native Turkish speaker (mandatory);
• Fluency in English (at least a B2 level is mandatory );
• Experience managing Contact Center teams (mandatory for external candidates);
• Microsoft Office knowledge;
• Proactive and dynamic personality;
• Flexible;
• Can-do attitude;
• Leadership skills;
• Ability to make decisions under high levels of stress;
• Valid EU work permit if you're not an EU national.

Join us! Be part of a multicultural environment.