Job Details

Server

Company

Pronto! Staffing

Published

2018-07-16

Closes

 

Location

Fort Worth, Texas, United States

Category

Hospitality and Tourism

Type

Full-time

Description

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Job Description

The Server is responsible for providing the highest quality of food & beverage service to guests in an
attentive, courteous, and efficient manner. To provide service to guests by receiving and delivering guests
orders and collecting payment for such items

Skills and Qualifications

High School diploma or GED certification
Experience in a hotel or a similar industry, preferably in Food & Beverage.
Must be minimum legal age to serve alcoholic beverages.
Alcohol awareness certification and/or food service permit as required by local or state government agency.

Long hours sometimes required, including nights and weekends.
Medium Work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to be on your feet throughout the entire shift, sometimes for entire shift.

Duties

Perform pre- and post-shift side work including stock service station, makes coffee, etc.
Forward customer payments to cashier for completion of the transaction; receive correct change from cashier
and return change/change/receipt promptly to guest.
Knowledgeable of all loss prevention standards.
Assist Greeter/Cashier with greeting and seating guests; assist busperson with clearing table and filling glasses.
Respond quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Follows company policies and procedures.
Be familiar with the organization of the restaurant, lounges, and Room Service and know the function of each
job position.
Have a thorough knowledge of menus and current specials in applicable departments.
Utilize suggestive selling techniques at all times.
Pre-bus all tables removing soiled dishes after each course.
Be familiar with the operation of the hotel computer system.
Ensure full knowledge of safety standards including, HazCOMM, BloodBorne Pathogens, heavy lifting
techniques, etc.
Carry out cashiering functions in closing checks and end of shift paperwork.
Ensure that tables and side stations are kept stocked, tidy and clean.
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary
according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and
correct nametag when working.
Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.
Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
all menu items; methods of preparation and prices as needed.
Accommodate any special requests that the kitchen is able to deliver for the guest.
Up sell established menu items or specials to maximize food and beverage revenues.
Serve menu items to guests in a prompt and courteous manner and according to established service
standards.
Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
Properly breakdown trays of soiled dishes and linen in the dish room according to established standards.
Check with supervisor or manager on duty before leaving for the day.
Answer the telephone according to standard procedures.
Familiar with fire exits and safety procedures.
Familiar with Fire extinguishers, locations and know how to use them.
Able to receive and deliver food and beverage orders and collect payment for such items.
Adhere to all alcohol awareness and sanitation standards set.
Attend meetings/training as required by management.
Perform other duties as requested by management.

Shift Details

5am - 4pm 
1pm - 11pm 
Rotating