Job Details

Outbound Agent - Norwegian, Finnish or Danish speaking

Company

Europe Language Jobs

Published

2018-07-12

Closes

 

Location

Malta

Category

Customer Service, Norwegian, Finnish, Language: Danish

Type

Full-time

Description

What will you be doing? Contacting customers over the phone and follow-up where required through email/SMS/onsite messageWorking with the CBM to develop effective outbound campaigns for the market to improve retention and reactivationBringing back lapsed customers and activating newly registeredCreating bonus offers suitable to customer needsBeing the first line support to the customers if needed on the callCollecting, analysing and reporting the results on a regular basisCollecting and presenting customers` feedbackProviding support to the CRMs and CBMs with their daily tasksMonitoring and presenting local market activities (offers, trends)Being responsible for the Danish market and working close with other teams in order to align the communication How will you be measured? Successful contacts made/dayCalling success rateNumber of conversion/reactivationCost per conversion/reactivationBonus spend/Gross WinImproving the Net RetentionCampaigns P&L What have you got? Previous experience in online gaming/callingPassion for sports and online gamingFluency in Danish or Finnish or NorwegianConfidenceFriendly approach to customer communicationHigh motivation, discipline and time managementAbility to make split-second decisionsInterest in tools and technologies Language: Danish; Finnish; Norwegian