Job Details

Credit Quality Control Agent

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Trabaja en Intugo






Guadalajara, Jalisco, Mexico


Administrative, Customer Service




The credit quality control agent will review and evaluate the credit approvals form us

retail financed sales for quality control and provide an outstanding customer service

level in a very professional manner. this position could be a later review for a lateral move

to provide credit reviews and credit approvals.


Key areas of responsibility:

- Review and evaluate credit application information to make sure the data is consistent

with the customer’s information

- Prepare deal evaluations for quality control purposes

- Receive inbound calls from dealerships                 

- Review customer creditworthiness by studying customer credit application, including

credit reports; analyzing information; comparing customer evaluation to the organization

standards; conferring with credit processors; obtaining stipulations when required;

recommends credit for approval when meeting new guidelines

- Check the escalate credit decisions that require management review

- Check the customers’ documentation and verification forms

- Check customer references process

- Maintain the required standards set by the company

- Adhere to company policies and procedures



- Excellent customer service skills

- Excellent written and verbal communication skills

- Ability to make sound transactional decisions to ensure policies and directives are met

- Ability to make timely decisions in a fast-paced, production environment

- Ability to work Saturdays, at corporate offices or at the lot, late shift and overtime if


- Auto collection experience.

- Willing to work late hours

- Bilingual (English/Spanish)

- Experience in credit processing such as automotive and banking industry