Job Details

Credit Quality Control Agent

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Trabaja en Intugo

Published

2019-11-13

Closes

2019-11-30

Location

Guadalajara, Jalisco, Mexico

Category

Administrative, Customer Service

Type

Full-time

Description

The credit quality control agent will review and evaluate the credit approvals form us

retail financed sales for quality control and provide an outstanding customer service

level in a very professional manner. this position could be a later review for a lateral move

to provide credit reviews and credit approvals.

                                                             

Key areas of responsibility:

- Review and evaluate credit application information to make sure the data is consistent

with the customer’s information

- Prepare deal evaluations for quality control purposes

- Receive inbound calls from dealerships                 

- Review customer creditworthiness by studying customer credit application, including

credit reports; analyzing information; comparing customer evaluation to the organization

standards; conferring with credit processors; obtaining stipulations when required;

recommends credit for approval when meeting new guidelines

- Check the escalate credit decisions that require management review

- Check the customers’ documentation and verification forms

- Check customer references process

- Maintain the required standards set by the company

- Adhere to company policies and procedures

 

Qualifications:

- Excellent customer service skills

- Excellent written and verbal communication skills

- Ability to make sound transactional decisions to ensure policies and directives are met

- Ability to make timely decisions in a fast-paced, production environment

- Ability to work Saturdays, at corporate offices or at the lot, late shift and overtime if

Required:

- Auto collection experience.

- Willing to work late hours

- Bilingual (English/Spanish)

- Experience in credit processing such as automotive and banking industry