Job Details

Manager for IT Project Management (AYA11913)

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Teleperformance Philippines






Multiple Sites, Metro Manila, Philippines


Information Technology




Job Summary

Key Result Area Accountabilities Execution & Planning 

  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. 
  • Completes projects by coordinating resources and timetables with user departments and data center. 

Verifies application results by conducting system audits of technologies implemented

  • Accomplishes financial objectives by forecasting requirements; preparing a project budget; scheduling expenditures; analyzing variances; initiating corrective action. 

Support & Administration 

  • Maintains quality service by establishing and enforcing organization standards
  • Contributes to team effort by accomplishing related results as needed. 

Continuous Improvement 

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies. 

Standards for Measuring Success 

  • SLA Adherence for tickets and issues 
  • Audit and Compliance 
  • Adherence to reporting and tracking requirements 
  • Projects 

Tools & Resources required 

  • Standard office 
  • Computer equipment 

Environmental Attributes 

  • Willing to go the extra mile. 
  • Proficient at multi-tasking with excellent keyboard skills 
  • Good knowledge of software and hardware products 


  • (ASK Framework) 
  • Attitude 
  • Integrity 
  • Customer Focus 
  • Innovation 
  • Communication and Interaction skills 
  • Quality orientation and attention to detail 
  • Team Player 
  • Analytical Skills 
  • Keen attention to detail.



  • Technical Management 
  • Technical Understanding
  • Analyzing Information 
  • Informing Others
  • Managing Budgets
  • Coordination 

Quality Management 

  • Organized and efficient in work processes 
  • Strategic in approach: understands and addresses inter-dependencies and real issues 
  • Clear definition of requirements (tested by real customer requirements) and timetables 


  • Experience managing to deliverables and milestones: on time/within budget/meeting business needs 
  • Ability to manage troubled teams/projects and bring them to success 
  • Proven experience with projects of similar size and scope


Minimum of 3-6 years Project Management experience; Relevant tertiary and/or professional qualifications or equivalent experience in an Enterprise environment.