Communications Shift Supervisor, Emergency Communications - 3056
PURPOSE OF POSITION:
To assist in the supervision of daily operations of the Communications Department; performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeping official records.
ESSENTIAL FUNCTIONS OF THE POSITION:
- Determines work procedures, prepares work schedules, and expedites workflow.
- Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
- Studies and standardizes procedures to improve efficiency of subordinates.
- Corrects or oversees the correction of errors and takes and investigates complaints.
- Issues written and oral instructions.
- Maintains harmony among workers and resolves grievances.
- Supervises the training new employees.
- Performs or assists subordinates in performing duties.
- Maintains supporting documentation and prepares composite reports on employee performance.
- Monitors telephones and radios in the communications center, answers incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.
- Dispatches police, fire and other emergency response vehicles for emergency responses; broadcasts nature, location and time of incident; contacts all required personnel and other local concerns in the event of an emergency situation; insures the presence of reserve and backup units; relays information as required.
- Maintains log on radio and telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as traffic lights out and streets closed and keeps emergency personnel informed.
- Operates radios as needed and assists in radio communications; operates base radio as required.
OTHER DUTIES /RESPONSIBILITIES
- Maintains communications center work area and equipment in clean and working condition.
- Operates various office machines as required.
- Inputs data to standard office and department forms, both manual and automated; makes simple posting to various reports; compiles and tabulates data.
- Composes, types, and edits correspondence, reports, memoranda, and other material, requiring judgment as to content, accuracy, and completeness.
- Graduation from high school or GED equivalent with specialized coursework in general office practices such as typing, filing, accounting or bookkeeping and three (3) years of related experience; or any equivalent combination of related education and experience.
- Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures; some knowledge of accounting principles and experience.
- Must have valid typing and spelling scores (less than year old) given in the Human Resources Office
- Three years experience in the operation of the following: communications switchboard, including computer-aided systems; personal computer including word processing software; copy machine; fax machine; radio.
- Ability to effectively meet and deal with the public; ability to communicate verbally and in writing; ability to handle stressful situations; ability to coordinate activities with other communications supervisors; ability to organize activities in a stressful situation.
- Valid driver’s license
ESSENTIAL PHYSICAL DEMANDS ON THE POSITION:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 20 pounds. The employee’s hearing must allow for the employee to hear and understand normal and light speaking voices. Specific vision abilities required by this job include close vision and the ability to adjust focus.
ESSENTIAL ENVIRONMENT FACTORS AND WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is performed in a stationary setting and the shift supervisor is surrounded by a computerized control panel that requires detailed handling. The majority of the shift is spent in a seated position, however the shift supervisor has the freedom to stand and move around the communications center. The noise level in the work environment is moderately loud.
Shift supervisors are expected to manage personal interactions with telecommunications employees in a courteous and professional manner. Shift supervisors are expected to mediate personal interactions between communications employees in a courteous and professional manner. Shift supervisors are expected to manage over-the-phone interactions and confrontations with angry, hostile, depressed and/or otherwise emotionally distraught members of the public. As a result the work requires quick, independent action and alertness in emergency and possibly life threatening situations.
The personal contacts are typically with others at similar levels with the organization; or external peers; general public and citizens. The purpose of the contacts is coordinative in nature to solve problems involving some sensitivity or conflict and to coordinate work efforts.
The position reports to the Communications Director who makes assignments by defining objectives, priorities and deadlines; and assists the employee with unusual situations which do not have clear precedents. The employee plans and carries out successive steps and resolves problems and deviations in accordance with instructions, policies and accepted practice. Work is reviewed for technical conformance and consistence with practice and policy.
Supervises a shift of communication operators to insure compliance with rules, codes and operational procedures.
Equal Opportunity Employer
The City of Lawton affords equal employment opportunity to all individuals regardless of race, color, national origin, sex, religion, age, disability status or genetic information. Persons selected for employment into any position must pass a drug test. Some positions may require passing an alcohol test. Previous employment and any additional experience will be subject to verification prior to employment processing. A driver’s license and driving record check will be conducted if driving is a job requirement. A post offer employment medical examination may be conducted prior to job placement.
How To Apply ?
Option 1: Online - Adobe PDF
Note: You need to have Adobe Reader Installed on your device to submit the application online. Download or complete the attached application.
Option 2: By Mail
Return all completed application material to :
Human Resources Department
212 SW 9th St
Lawton, OK 73501
Application material must be submitted no later than 5 p.m. on the closing date (postmark alone is insufficient). The closing date is listed on the job announcement or the application material.
Option 3: In Person
The Human Resources Department is located on the 2nd Floor inside City Hall.
Human Resources Department
212 SW 9th St
Lawton, OK 73501