Job Details

Contact Model Expert - Tech Project Management


Europe Language Jobs






Prague, Belgium


Information Technology, Language: English




YOUR JOB The Contact Model Experts primary responsibility is to support designing and implementing new processes. Help organizing to deliver a new Contact Model tool to support interactions between our Shared Services Centers and the business in Europe as well as external parties by collaborating with the global lead and in line with the global contact model strategy. YOUR MAIN DUTIES Active support in defining the strategy and roadmap for the to-be contact model in respective locations;Designing and implementing the process for the new contact model in respective locations;Point of contact for the current and the new contact model solution;Change request implementation;Communication with project stakeholders from other Shared Service Centers and 3rd party solution providers ;Support in implementing the new contact model tool set in respective locations;Coordination and execution of training, change management, communication in the Shared Service Centre(s) and towards respective locations together with the contact model lead;Functioning as a liaison between business and IT, gathering business requirements related to the contact model and ensuring their smooth implementation.YOUR GENERAL SKILLS Project management skillsStrong analytical skills and excel knowledgeUnderstanding of Shared Services operationsCommon business sense YOUR WORK EXPERIENCE Experience in system/application implementationExperience in Shared Service Centre operations YOUR LANGUAGE SKILLS Fluency in English YOUR EDUCATION LEVEL / TECHNICAL SKILLS Education level: University degree (preferably IT background);Technical skills: Microsoft Office (Excel and Power Point)At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career. Thats why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves. At AB InBev youll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, well reward your achievements. The opportunity is here. Make it yours! Contact Model Expert - Tech Project Management Language: English