Job Details

Virtual Content Analyst

Company

Europe Language Jobs

Published

2019-02-09

Closes

 

Location

Lisboa, Portugal

Category

Information Technology, Language: English

Type

Full-time

Description

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu's Global Delivery Centers (GDCs) are a network of state-of-the-art technology hubs in key locations across the globe. GDCs employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management. Were a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together. Our Fujitsu GDCs are growing and fast and we need ambitious people who will grow with us. Come and work with us! Job Purpose: This role is to be part of the Virtual Content team that will upload and manage content in the Creative Virtual tool, providing agentless service to our clients across EMIA. Delivering high quality content is key to the success of the tool. This role will hold publishing rights and will perform quality control across the creative virtual platform. The virtual team will consist of people whose primary role is not content creation but who have in depth knowledge of accounts. Key accountabilities:  To capture all knowledge required for delivery of Service on a Service desk both for support teams and for End users in various languages;Build content for digital consumption whether voice or text;Providing first line technical support & troubleshooting;Achieving % first time fix rate from the content created;To meet personal productivity and quality targets as agreed;To provide levels of customer service in line with the expectations of our clients; We are looking for: Fluency in English and proficiency in one of these languages: Swedish, Estonian, Danish and DutchKnowledge Management experience (preferential)Translation Experience (preferential)We offer: Competitive salary and bonuses;Employment directly with Fujitsu with possibility of permanent contractWork life balance with part-time/ full-time schedules available and 25 annual leave daysLife insurance and Private health insurance extensive to family members and since the first day of employmentInternational career in a dynamic and enthusiastic environmentTraining and internal career progression plan upon hiringSeveral discounts available with our partnersThe chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our communityIf you are moving to Portugal we also offer the support of our Welcome Buddy to help you settle in.   (Please attach your CV in English detailing language skills and availability) Language: English