Job Details

Member Services Officer (Teller) - Vandenberg Air Force Base

Company

Military-Civilian

Published

2019-05-09

Closes

 

Location

Vandenberg Air Force Base, California, United States

Category

Banking and Finance

Type

Full-time

Description

Member Services Officer (Teller)

Full Time

Member Services Officer (Teller) - Vandenberg Air Force Base, 100 Community Loop, VAFB, CA 93437
Member Services Officer
Full-time Non-Ex Reg Full-Time Clerical

Under general supervision of the Branch Manager, a Member Services Officer is responsible for performing a wide variety of member transactions.

Review of Duties:
Performs basic teller transactions, such as but not limited to deposits, withdrawals, transfers, loan payments as stated in the Office Procedures Manual (OPM).
Explains, promotes and cross sells Credit Union services, products, programs and investment opportunities.
Accurately balances cash and coin and maintains appropriate cash level within limits.
Proactively responds to members’ inquiries and requests using product knowledge.

You will assist CoastHills Credit Union to achieve its mission to make a difference in our neighbors’ lives! You will accomplish that by providing outstanding service to both internal and external members.

Member Services Officer (Teller)
Some of the responsibilities of the job are;
· Performs basic teller transactions, such as but not limited to deposits, withdrawals, transfers, loan payments as stated in the Office Procedures Manual (OPM)
· Prepares and processes transaction requests by telephone and mail
· Prepares authorized account changes
· Processes money orders, and other services
· Explains, promotes and cross sells Credit Union services, products, programs and investment opportunities
· Cross-sells Wealth Management services as well as e-statement account conversions
· Proactively responds to members’ inquiries and requests using product knowledge
· Assists in completing forms and documents
· Resolves errors, member problems and/or complaints in a timely manner
· Accurately balances cash and coin and maintains appropriate cash level within limits
· Accurately operates a variety of office equipment and machines
· Follows policies and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML)
and Customer Identification Program (CIP) to ensure daily compliance with current regulations

Some of the requirements of the job are;
· A minimum of 1 year of customer service and/or cash handling work experience
· Work cooperatively with others
· Ability to listen effectively
· Ability to calculate figures and amounts, such as interest, dividends and percentages
· Ability to be bonded
· Ability to work cooperatively and establish and maintain effective work relationships while performing duties
· Ability to organize work efficiently in order to meet deadlines
· Ability to perform duties accurately and timely, with frequent interruptions
· Ability to operate a variety of office equipment and machines

Please apply online