Job Details

Reports Analyst - OCT18156

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Teleperformance Philippines

Published

2019-08-09

Closes

2019-08-28

Location

Pasig City, Metro Manila, Philippines

Category

Operations and Logistics

Type

Full-time

Description

Job Summary:

  • To provide support to Operations by providing reporting needs that meet client requirements and expectations based on the client contract. 

Duties/Responsibilities:

  • To provide support to Operations by providing reporting needs that meet client requirements and expectations based on the client contract. 
  • To provide analysis on trends, causes, variances and distributes routine/ad-hoc reports. 
  • To provide support as may be required to Business Analyst or Process Lead or a small user group with minimally complex requirements.

Qualifications:

  • Bachelor's degree in any field, preferably in Accounting or in a Mathematics discipline.
  • At least 1 year in Mission Control and Real-Time Analysis. 
  • Proficient in MS Office applications, preferably with advanced MS Excel skills (Pivot, Vlookup, Boolean, Conditional Formatting).
  • Experience in database query languages (SQL), MS Access and Web Development is a plus. Behavioral and Personal Competencies 
  • Ability to work under pressure; Initiative; Strong analytical and problem-solving skills; Good interpersonal skills. 
  • English and Filipino
  • Above average verbal and written English communication skills. 
  • Knowledge and skills in IEX Platform and Avaya CMS. 
  • Willing to work on changing shifts.