Job Details

Quality Assurance Manager


Lutsen Resort






Lutsen, Minnesota, United States


Hospitality and Tourism




Lutsen Resort on Lake Superior is accepting resumes for a full-time, year-round Quality Assurance Manager to manage unit quality for Lutsen Resort properties.  This position is responsible for the ongoing review of lodging units, maintaining quality standards, assisting owners with purchasing options, and overseeing unit improvements.  This position will work cohesively with General Manager, Project Manager, Maintenance Director, Associations, Unit Owners, and Resort Ownership on remodeling projects.


  • Inspect rental units and visually check interiors, noting degree of maintenance required and unusual wear and tear
  • Note condition of furniture, flooring, bedding and interior items and recommend and/or require unit owners to replace as necessary
  • Assist unit owners in product choices when replacement/remodel is needed
  • Assist in preparing estimates for larger remodeling projects
  • Maintain a good working knowledge of up-to-date products that are applicable in unit updates/remodels
  • Assist Project Manager as needed
  • Maintain a high degree of knowledge on all associations’ interior standards protocols to be able to fully execute the standards on the associations’ behalf.


  • Interior Design certificate strongly preferred
  • Four years of related experience and/or training or equivalent combination of education and experience
  • Must be detail-oriented and highly organized
  • Ability to develop positive relationships with townhome/condominium owners
  • Effective and professional written and verbal communication
  • Ability to work independently
  • Computer skills to include Internet, Excel, Word, and Outlook
  • Requires ability to stand/walk for entire shift and the ability to perform light to moderate physical labor
  • Valid driver’s license required


  • Paid vacation
  • Health care
  • 401K
  • Dental benefits
  • Life insurance
  • Flexible spending account (FSA)
  • Long-term disability insurance
  • Short-term disability insurance
  • Accident insurance
  • Resort discounts
  • Complimentary resort activities
  • Free daily lunch

Email Daleri Brown, Human Resources Director at for more information or upload resume online at