Job Details

Help Desk Representative


Doherty Staffing Solutions






Saint Cloud, Minnesota, United States


Information Technology




Do you have a customer service or call center background? Would your friends describe you as technologically savvy? If that sounds like you, continue reading to see if this might be your #dreamjob!

Doherty Career Solutions is partnering with a full-service information technology consulting firm in their search for customer service oriented individuals with a technical background to join them as Help Desk Technicians. Enjoy a weekday schedule of Monday-Friday 8:00am-5:00pm with starting compensation of $18.00-$20.00 per hour.

Help Desk Representative Main Responsibilities:

o Create tickets in customer service software generated from any source

o Answer phones and direct calls to the proper parties

o Dispatch tickets to technicians using the calendar in the customer service software

o Review alerts and create tickets when applicable

o Escalate client issues to Supervisors or Managers when critical systems are reported down

o Work with Facilities Supervisor to maintain company vehicle keys and assignment of vehicles to employees

o Notify Procurement of necessary software renewals

Help Desk Representative Key Requirements:

o High School diploma, Bachelor's Degree preferred

o Customer service, communication and organizational skills

o Basic technical skills and familiarity with IT terminology

o Past technical experience a plus

o Flexibility to work under tight deadlines and/or shifting priorities

o Professional and polished image at all times

o Knowledge of ConnectWise a plus

Put your customer service background and technical skills to work today! Click APPLY NOW to complete our mobile-friendly, online application. You may also submit a resume directly to or call 952-715-5038 for additional information.