Job Details

Help Desk Representative

Company

Doherty Staffing Solutions

Published

2019-09-11

Closes

 

Location

Saint Cloud, Minnesota, United States

Category

Information Technology

Type

Full-time

Description


Do you have a customer service or call center background? Would your friends describe you as technologically savvy? If that sounds like you, continue reading to see if this might be your #dreamjob!



Doherty Career Solutions is partnering with a full-service information technology consulting firm in their search for customer service oriented individuals with a technical background to join them as Help Desk Technicians. Enjoy a weekday schedule of Monday-Friday 8:00am-5:00pm with starting compensation of $18.00-$20.00 per hour.




Help Desk Representative Main Responsibilities:

o Create tickets in customer service software generated from any source


o Answer phones and direct calls to the proper parties


o Dispatch tickets to technicians using the calendar in the customer service software


o Review alerts and create tickets when applicable


o Escalate client issues to Supervisors or Managers when critical systems are reported down


o Work with Facilities Supervisor to maintain company vehicle keys and assignment of vehicles to employees


o Notify Procurement of necessary software renewals






Help Desk Representative Key Requirements:

o High School diploma, Bachelor's Degree preferred


o Customer service, communication and organizational skills


o Basic technical skills and familiarity with IT terminology


o Past technical experience a plus


o Flexibility to work under tight deadlines and/or shifting priorities


o Professional and polished image at all times


o Knowledge of ConnectWise a plus






Put your customer service background and technical skills to work today! Click APPLY NOW to complete our mobile-friendly, online application. You may also submit a resume directly to tmunoz@doherty.com or call 952-715-5038 for additional information.