Job Details

Back office - German market - Consumer Goods (FMCG)

Company

Europe Language Jobs

Published

2019-11-08

Closes

 

Location

Barcelona, Barcelona, Spain

Category

Customer Service, German, Language: English

Type

Full-time

Description

Description: We are looking for professionals, native speakers of European languages to work for the customer service department of a food company. The new members of the team will be in charge of the post-sales service for the end consumer Main tasks: - Respond promptly to customer inquiries, providing with accurate information, notifying of claim investigation results and any planned adjustments- Handle and resolve customer complaints- Ensure the highest level of Customer Satisfaction- Follow all the processes and procedures of the project- Ensure contractual SLA is maintained- Provide cover for other Agents in their absence, either within the same team or across teams.- Work on additional tasks required by Supervisor connected to keeping up the service performance, quality and customer satisfaction.- Keep records of customer interactions in CRM- Record details of inquiries, comments and complaints- Record details of actions taken- Maintain customer databases (Duplicates)- Communicate and coordinate with internal departments- Follow up on customer interactions Requirements: Requirements - Native German and fluent in English- Excellent communication skills in a variety of customer facing situations.- Good team player with drive for success.- Previous experience in similar position is a plus. ***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.*** Offer: We offer - 39 hours/week and long-term contract-Schedule: Monday to Friday, from 09.00 to 18.00-Salary: 19.000 Euros gross/year + up to 1.500 Euros gross/year in bonus Language: English; German