Job Details

Spanish Customer Service Agent

Company

Europe Language Jobs

Published

2019-12-03

Closes

 

Location

Dublin / Dundalk, Ireland

Category

Customer Service, Language: Spanish, English

Type

Full-time

Description

Description: As an Spanish Customer Service Agent, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.As a frontline agent, you will be the primary point of contact for our customers - it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent within Customer Service exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment Requirements: Fluent English & Spanish are required for this role.   Core Duties: Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately (90%)Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)   Prerequisite Knowledge & Proficiencies: Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customersStrong written (email) communication utilizing proper grammar and punctuationAbility to work independently while making sound business decisions on case informationWell developed sense of urgency and follow throughAbility to multitask multiple systems, screens, and tasks during customer contactsTime Management and Adherence to schedulesAbility to learn and adapt to new software technologies Offer: Language: Spanish; English