Mandarin Speaking Call Center Professionals
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Bayan Lepas, Pulau Pinang, Malaysia
Customer Service, Management and Executive, Other
- Provide customers' support through voice & non-voice channels.
- Response to customers' inquiries and questions based on knowledge acquired.
- Handle upset customers' inquiries positively and professionally.
- Demonstrates effective writing skills
- Response effectively in moderate stressful situations.
- Meet all key performance indicators set by the company and client
- Adhered to any given work schedules including graveyard shift and even public holidays
- Responds to escalated and unresolved calls from less experienced advisors.
- Participate in additional training courses as and when required.
- Perform all other related duties that may be assigned from time to time.
- Provide effective team support to the superior and team members
- Adhered to Company's rules and regulations throughout the employment service.
A. Minimum Education Requirement
- Diploma / Degree in any discipline
B. Minimum Relevant Work Experience
- 1 year customer service experience
- Fresh graduates are welcome to apply
C. Minimum Training Required
- Fast learner and independent
- Minimum bi-lingual proficiency.
- Language proficiency in Mandarin and English is mandatory
E. Preferred Qualifications
- Passion in helping the team members to reach the higher goal
- Proven good CSAT (Customer's Satisfaction) or KSAT (Client's Satisfaction) past records
- Passion in helping client and their customers during escalation
- Must complete all required client’s core and continual education training modules
- Knowledge and/or experience with Microsoft Outlook, IE, type 40 WPM, Proficient in MS Office