Job Details

Mandarin Speaking Call Center Professionals

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Teleperformance Malaysia

Published

2020-01-02

Closes

2020-02-29

Location

Bayan Lepas, Pulau Pinang, Malaysia

Category

Customer Service, Management and Executive, Other

Type

Full-time

Description

  • Provide customers' support through voice & non-voice channels.
  • Response to customers' inquiries and questions based on knowledge acquired.
  • Handle upset customers' inquiries positively and professionally.
  • Demonstrates effective writing skills
  • Response effectively in moderate stressful situations.
  • Meet all key performance indicators set by the company and client
  • Adhered to any given work schedules including graveyard shift and even public holidays
  • Responds to escalated and unresolved calls from less experienced advisors.
  • Participate in additional training courses as and when required.
  • Perform all other related duties that may be assigned from time to time.
  • Provide effective team support to the superior and team members
  • Adhered to Company's rules and regulations throughout the employment service.

A. Minimum Education Requirement

  • Diploma / Degree in any discipline

B. Minimum Relevant Work Experience

  • 1 year customer service experience
  • Fresh graduates are welcome to apply

C. Minimum Training Required

  • Fast learner and independent

D. Skills

  • Minimum bi-lingual proficiency.
  • Language proficiency in Mandarin and English is mandatory

E. Preferred Qualifications

  • Passion in helping the team members to reach the higher goal
  • Proven good CSAT (Customer's Satisfaction) or KSAT (Client's Satisfaction) past records
  • Passion in helping client and their customers during escalation
  • Must complete all required client’s core and continual education training modules
  • Knowledge and/or experience with Microsoft Outlook, IE, type 40 WPM, Proficient in MS Office