Job Details

Mandarin Speaking Customer Service Advisor (Contract)

Company Apply Now

Teleperformance Malaysia

Published

2020-02-07

Closes

2020-03-07

Location

Bayan Baru and Georgetown, Pulau Pinang, Malaysia

Category

Customer Service, Management and Executive, Operations and Logistics, Sales and Marketing

Type

Contract

Description

Contract: Min. 3 to 6 month basis

Job Scope

  • Provide customers' support through voice & non-voice channels.
  • Response to customers' inquiries and questions based on knowledge acquired.
  • Handle upset customers' inquiries positively and professionally.
  • Demonstrates effective writing skills
  • Response effectively in moderate stressful situations.
  • Responds to escalated and unresolved calls from less experienced advisors.
  • Adhered to Company's rules and regulations throughout the employment service.

Requirement

  • Able to read, speak and type fluently in Mandarin
  • Mandatory speaking in English background is preferred
  • Opens to all Education background
  • Fresh graduates are welcome to apply
  • Team player
  • Must complete all required client’s core and continual education training modules

Work at Home is available (Candidate staying in outside of Penang stands an additional advantage)