We are looking for a norwegian-speaking to the Philippines!
Europe Language Jobs
Customer Service, Language: English, Norwegian
Description: Our client Founded in 1976, Our client is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 77,000 professionals serving clients from hundreds of locations worldwide, our client has an industry-leading track record of on-time, within budget projects, aligning our teams with clients business strategies to achieve top-to-bottom line results. With global delivery capabilities in centers located across five continents, our offer their clients the best value, advantages of scale and operational efficiencies, as well as the ability to reduce their time to market. Our client is building a capability to support Service Desk in their endeavor to expand their customer base. As part of this program we are building up a Service Desk in the Philippines to assist our operations. There is a requirement to ensure that all processes operate seamlessly, and to be compliant with the relevant rules, for all functional areas; including having a language requirement of native level to consistently meet the needs of our assigned customers. Working and living in Manila You are offered a great experience with job and pleasure in the fastest growing economy in Asia. The cost of living is 50% compared with the Nordic countries so you will live very comfortable. Most of our client's employees live in gated communities with a gym, a pool, bars and other amenities. You will earn enough to hire someone to do your cleaning, dishing and washing. In Manila you will have sun and 30 C most of the year so you can forget about long, cold and dark winters! Here is the opportunity to change your life and explore a new culture! RESPONSIBILITIES: Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoningskills, and a high level of individual judgment to ensure outcomes of customer satisfaction.Receive and respond to user inquiries and requests via telephone, email, case tracking system professionallyand with speed, accuracy and proficiency.To work in partnership with local management, colleagues and clients at all levels to ensure requests areresolved to the satisfaction of the customer.Solve problems using agreed upon procedures as well as proper escalation process.Develop a comprehensive understanding and mastery of all tools.Maintain quality standards in accordance with agreed metrics.Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.To submit necessary service delivery reports.Ensure feedback is given to staff manager if process improvement measures can be implemented. Other responsibilities may include Assisting management with development of training plans for new and existing membersAssisting management with development of quality assurance plansWork with new members to familiarize themselves with project specific processes for them to becomeoperational within one month of hire dateProvide coaching to members to address client-specific quality standards and expectationsContribute to the projects service delivery planning process as requiredReporting, and making sure reports are made and delivered in a timely mannerMake improvement recommendations on assigned processesMake sure reporting tools, databases and process are up to date and maintainedUpdate team leaders and service delivery manager on process improvement or member development asagreedAct as a backup Team Leader when required and agreed Requirements: At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in anyProficient in written and verbal communication in the English language as well as required language.Proficient computer and technical skills.Solid analytical and problem solving skills.Proactive, service minded and able to multi-task.Background in IT or Finance or HRPrevious customer service or contact center experience (optional)Willingness to work in shifts.Ability to work well in a high pressure environmentMust be flexible with the ability to adapt to changes quickly and think conceptually Offer: Share Purchase Plan (SPP) - Become a company shareholder as soon as you are hired, invest in our clients shares and get your investment in doubleProvident Fund - Receive a retirement fund as early as your thirteenth month in serviceLeave entitlements - On top of 15 sick leave credits, enjoy yearly increase in vacation leaves after your first year in service (applies until your fifth year to a maximum of 20 vacation leaves)HMO coverage with acclaimed hospitals and clinics - Health coverage once you are hired and subsidized coverage for your dependentsMember Referral Program - Receive a bonus when you successfully refer professionals from your personal networkProfit Participation Plan (PPP) - Receive a portion of our clients profits annually based on company and individual performanceGroup life insurance - Protection against financial loss due to injury, illness, death, or accidentsGlobal Member Assistance Program (MAP) - Free 24/7 counselling and support helpline for you and your family on personal and professional challengesHealth and wellness program - Adopt a healthier lifestyle through a variety of preventive and awareness activities and servicesSocial Clubs - Build connections through clubs that organize social activities for members, including family activitiesCorporate Social Responsibility Program - Participation in activities designed to bring us closer to the communications in which we live andwork Language: English; Norwegian