French Customer Support Agent
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Sliema, Malta, Malta
Customer Service, iGaming
Aspire Global; a publicly traded online gaming company, is looking for a dynamic and motivated French Customer Support Agent.
- Delivering a high level of service ensuring player satisfaction and handling of all general enquiries.
- Natural communicator through email, online chats and telephone.
- Working a combination of evening and night shifts.
- Evening Shift Hrs: 4.15pm – 1.15am
- Night Shift Hrs: 11pm – 8am
What will you be doing day to day?
- Making all our players happy in a fast-paced environment
- Strong communicator as well as instinctive solution provider
- Taking on board feedback, learning and constantly enhancing your already incredible skills
- Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
- Working independently and being trusted to make decisions to improve player satisfaction and team results
- Be an amazing team player every day
- Just simply be unstoppable!
What are your skills?
- You are awesome in French, both written and spoken (and pretty good in English too)
- You have experience and a passion in dealing with customers
- You thrive at multi-tasking
- Master new skills quickly
- A super positive attitude
- Expert coffee maker (tea making is also considered an asset) :)
What will Aspire Global give to you?
- 3 weeks in-depth initial training so you can hit the ground running with confidence
- Cool offices based in the most popular location on the island – central Sliema
- Career progression opportunities – 47% of our employees have been internally promoted!
- Amazing colleagues - we are 1 big happy family from top to bottom!
- 27 vacation days
- Monday to Friday breakfast!
- Fruit & biscuits daily
- Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
- Develop your sporting abilities by joining our company football team
- Weekly classes offered at one of the best fitness clubs on the island
- Private health insurance
- Free eye testing
- Anniversary rewards
- An opportunity to grow professionally within one of the biggest iGaming companies in the world