Job Details

Service Technicians @ Penang

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Switch

Published

2020-03-09

Closes

 

Location

Penang, Pulau Pinang, Malaysia

Category

Retail

Type

Full-time

Description

 

Job Description:

  • Report to Service Manager.
  • Attend and resolve technical or usage inquiries raised by customer.
  • Perform field service; service of Apple products, troubleshooting, repair and testing.
  • Perform all service tasks assigned and ensure all service to customer is completed efficiently, on time, and correctly according to SOP.
  • Responsible for diagnosing problem, disassembly/assembly, maintain of diagnostic equipment/tools, estimating repair costs and minimising rework.
  • Make sure all repair jobs are completed with the cause of failures identified and match to the solutions necessary to affect a repair.
  • Maintain proper job documentation and ensure all the record kept are compliance with established methods.
  • Completes repairs within Performance Standards Guidelines as set by the company: repair time, quantity of repairs, quality of repairs and other measures.
  • Maintain customer relationship by understanding their current and future needs and responding promptly.
  • Any other duties as assigned by the immediate superior.

Requirements:

  • Strong customer focus, good analytic and problem solving skills. 
  • Good verbal and written communication skills.
  • Ability to effectively handle multiple tasks simultaneously. 
  • Able to work independently and also a team player.
  • Technical aptitude (computer literate, able to quickly learn new applications).
  • Familiarity with computers, smartphones and any applicable software.
  • Prior contact centre experience preferred, but not essential.
  • Flexible to travel.
  • Must be able to pass the Apple Certification Exam (The exam will be sponsored by the company).

Preferred Job Qualifications:

  • Degree, Diploma or vocational school certificate in IT/Electrical/Electronic or equivalent.
  • 6-12 months working experience in Sales & Service of IT related industry.
  • Knowledge in Apple devices, iPhone, Mac OSX and iOS will be an added advantage.
  • Candidates with technical knowledge and experiences in sales/business/manufacturing are encouraged to apply.
  • Fresh graduates are welcome to apply.

Location(s):

  1. Switch @ Bay Avenue, Penang
  2. Switch @ Fettes 10, Penang
  3. Switch @ Seberang Jaya, Penang