Job Details

Deal Desk Analyst evening shift


Europe Language Jobs






Dublin, Dublin, Ireland


Customer Service, Language: English




Description: This is a unique opportunity to join Voxpro - powered by TELUS International and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.  You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesnt necessarily depend on your education or your previous experience, and this is what we love about Voxpro - powered by TELUS International. At Voxpro - powered by TELUS International we can offer a promising career with lots of opportunities to progress within the company. We believe in supporting our talent and encouraging our employees to grow and succeed .   The Deal Desk team is a critical component of sales operations for one of our Global clients, and a key business partner for our frontline sales representatives. As part of this team, the Deal Analyst will spend their time supporting groups of sales specialists by helping them to navigate the complexities of our sales and fulfillment processes. Successful Analysts will become experts in core operations and operational change, truly understanding the nuts and bolts of a SaaS business and sales lifecycle.Responsibilities: Provide consultative support to sales representatives on the sales process via email, telephone, internal messaging tools, and within the CRMEducate sales representatives on processes, and best practices, to improve performance and release sales capacity to core sales activitiesRepresent the backend sales process for the sales organizationMonitor the Deal Desk queue and resolve cases on a first in first out basis. Cases may include: Updating quotesChanging opportunity owners in the CRMAssisting with opportunity creationGenerating custom order formsSpecial billing needsBuild working relationships cross functionally that will help resolve special requests from clients/sales representativesBe an expert in our clients CRM and ERP systems Requirements: English proficiency is requiredExcellent interpersonal and communication skillsAvailable to work a variety of shift from 5 days per week from 2.30 am- 11.00 pmAbility to process a high volume of transactions with accuracy and integrityStrong business acumen, organizational, time management skills and attention to detail requiredAbility to learn quickly in a dynamic and collaborative environmentA love for change and an ability to thrive in a fast-paced environmentProficient with Google and Microsoft office productsExperience with Salesforce and Oracle is a plus Offer: Benefits/Package Free company doctorFree onsite therapies (Massage, Reiki)Free breakfast - cereals, fruits, juicesTenured based pension, paid maternity & paternity coverCycle to Work Scheme.Learning & Development programs/opportunitiesSports and social eventsSubsidized city Centre staff car parkingBus/Luas/Dart tax saver scheme Want to join our amazing team? Send us your CV and one of our recruiters will get in touch with you. Language: English