Job Details

Help Desk

Company

Dahl Consulting

Published

2020-03-26

Closes

2020-05-25

Location

Hartford, Connecticut, United States

Category

Information Technology

Type

Full-time

Description

Title: Help Desk
Location: Hartford CT

Description:
Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. The ideal candidate will have a minimum of 3-5 years experience in a distributed technologies field; however, some we may accept equivalent education and experience combined.: Talks with co-workers to research problem and find solution. Writes or revises wiki articles and procedures. Develops training materials, such as exercises and visual displays.

Responsibilities include day to day resolution of Incidents, Problem Ticket investigation and root cause analysis for production incidents, and providing excellent technical and customer service. Experience with Distributed Server hardware (HP & Dell a plus), Backup solutions (such as Avamar, Networker, and Commvault), as well as VMWare Virtual Infrastructure. Ability to understand and troubleshoot error logs, manage vendor tickets, provide excellent customer service and regular updates to tickets. Knowledge of network fundamentals, Linux, performance a plus.

Responsibilities also include providing troubleshooting and live technical support via conferencing tools (Skype, gotomeeting, WebEx etc.) As an Engineer in this role you will utilize advanced technology knowledge and apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve customer issues.

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