Job Details

Customer Experience Supervisor with French or German

Company

Europe Language Jobs

Published

2020-05-23

Closes

 

Location

Katowice, Poland

Category

Customer Service, German, Language: French

Type

Full-time

Description

Description: The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together. They are responsible for commercial and operational activities: i.e. validation and processing of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience. Day-to-day leadership of the Customer Support team, leading the team and serving as second escalation point for customer and business issuesDrives and manages KPIs through existing tools (e.g. SAP, InContact, Sales Force) to achieve business goals and objectivesLeads transition to new Hub in Katowice in area of own teams activity scope (actively participates in planning, knowledge transfer, work shadowing and executing the transition according to plan)Assesses and controls order backlog and billing due list and liaise with other departments (e.g. ISC, Finance, Sourcing)Responsible for teams performance management assessment (HPD process)Responsible for recruiting, hiring and talent developmentGeneral support of external sales organization in executing business related tasksEnsuring business requirements are fed back into the Customer Support team and reflected accordingly in Customer Support processesContinuously drive HOS (Honeywell Operating System) philosophySupports Customer Experience Excellence initiativesDrives strong customer-orientation and pro-active behavior within the teamOwns daily HOS Tier accountability meetingDrives customer related improvement initiatives based on customer feedbackManages and develops customer relationship to proactively develop excellent levels of customer serviceCustomer Support interface with all business functions (ISC, Sourcing, Quality, Finance, Marketing, Sales, Business Management etc.) to ensure cross-functional alignment Requirements: REQUIREMENTS: Bachelors degree (or equivalent education or experience in similar roles)At least two (2) years of people management experience including coaching, developing and leading;Experience in B2B customer support and an international environmentExperience with CRM / ERP systemsBusiness fluent in written and spoken EnglishBusiness fluent in written and spoken German or French SKILLS: Ability to drive improvements leading to greater customer experience, higher quality and lower costsAbility to lead, coach and develop high performing teamsAbility to drive customer advocacy and intimacy cultureResults oriented, driving actions and accountability for resultsAbility to influence stakeholders, work effectively across teams, and support strategy execution Offer: We offer a great multicultural working environment and competitive conditions for people who want to take on new challenges. Moreover this is an unique opportunity to take active part in building new hub of Honeywell in Katowice, manage transition process, shape the new team from the scratch and develop your skills with your team and other supervisors. Language: French; German