Job Details

Jr IT Service Desk - HERMOSILLO

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Trabaja en Intugo

Published

2020-06-18

Closes

 

Location

Hermosillo, Sonora, Mexico

Category

Customer Service, Information Technology, Tech Support

Type

Full-time

Description

We are looking for a Jr IT Service Desk to implement new and existing customer basic Managed services.

As our Jr IT Service Desk you will work with customers, vendors and the assigned project manager to ensure managed networking services are deployed to support customer’s business needs. 

Qualifications:

  • English Proficiency
  • 2+ years of customer support experience in a technical environment
  • Experience working with ticketing systems
  • Knowledge and understanding of hosted email environments, DNS, storage systems, and basic networking and firewall knowledge.
  • Experience with network tests (ping, traceroute & ipconfig)
  • Proficient at small, medium, and large business system implementation.
  • Microsoft Office365 or Google Suite proficiency

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