Job Details

German Customer Support Agent to sea-view office in Malta


Europe Language Jobs






St Julian's, Malta


Customer Service, German, Language: English




Description: One of the world's leading iGaming clients in Malta are looking for German Customer Support agents. The office is in the centre of Malta with an amazing sea view office!    The role As a Customer Service Agent you will play a key role in our mission to offer customers the best gambling experience ever. You'll be one of over 200 agents across Malta and Gibraltar who individually support the customers of our 11 brands in their native languages. Working daytime shifts, any 5 days a week, you will be part of a close-knit team of 10-20 people. Your technical knowledge and excellent communications skills, both written and verbal, will contribute to your success.We provide a two-week training program including systems and product modules, plus ongoing support so that you can provide the best possible support. This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment.   What you will do Support your colleagues and contribute to a great team atmosphereDeliver native language customer support across LiveChat (70%), email and telephoneGuide customers through the desktop and/or mobile devices to assist them in using our services and productsHelp to resolve customer queriesShare knowledge, contribute to team projects and identify innovative practices that improve customer support activitiesWork closely with other departments like Player Safety, Responsible Gambling and CRM to ensure a positive and safe gambling experienceSpeak on behalf of customers by providing useful feedback on their experiencesHandle both written and verbal internal communications in English    How will success be measured in this role Customer satisfaction scoresContact quality (demonstrating empathy, reaching resolution, strong communication and friendliness)Number of contacts handledProduct knowledgeTeam contribution and extra tasksRegular performance reviews with your line managerActing in line with our valuesSuccessful completion of all relevant training and other compliance activities that support our sustainable and responsible growth Requirements: Excellent, responsible and reliable team playerExperience of complex problem solvingAbility to multi-task in a fast-paced environmentFluency in German and English is essentialGood understanding of basic internet and technical conceptsAt least 1 year's experience in a customer support environment Offer: Competitve salaryPerformance based incentiveRelcotian packagePrivate health insurance500 eur per year wellbeing allowanceSubsidized meals during working hours (1-3 euro for a meal)27 days holiday + 3 extra days for volunteering activities   Language: English; German