Job Details

Technical Support Engineer

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Matrix Global Bulgaria Careers






Sofia, Sofia-Grad, Bulgaria


Engineering, Information Technology, technical support




We are looking for Technical Support Engineer to join the team of Ezbob.

Ezbob develops and operates, cloud-based core banking platform for the financial sector. Our technology powers the most advanced decision based on-line services. Our platform is already deployed at Tier1 banks.
Our Sophia office is full of fun, bright and exciting people, who love collaborating to make something brilliant. If working in a dynamic and growing startup with the latest technologies and an energetic team appeals to you, then come and see for yourself.

We are looking for a Technical Support Engineer to help build out, maintain, and troubleshoot our customers’ issues. As part of the job you will be required to investigate, be creative, with out of the box thinking to find solutions to any problem or issue raised. Working in dynamic environment.

• Key interface between our customers and the ezbob organization
• Interact with ezbob’s customers on the issues and their resolution, via email, calls, Webex, etc.
• Investigate technical issues and come up with solutions.
• Manage and monitoring all ezbob installed systems and infrastructure
• Respond to customers’ requests – query, issues or any other assistance required
• Diagnosing applications and Customer issues
• Validate issue resolution before delivery to the customer
• Provide support after hours as part of ezbob on-call support
• Installing, configuring, testing and maintaining operating systems, application software and system management tools

• Excellent communication skills
• Customer oriented approach
• “Can Do” approach
• Self-starter with ability to learn and operate independently
• Problem solver
• Escalation management
• Knowledge with SQL/ Mongo queries
• Knowledge on Windows/Linux OS.
• Monitor and test application, identify possible solutions, and work with developers to implement those fixes
• Fluent English – Speaking and writing
• Provide 24x7 support for production systems.

• Experience in IT infrastructure/Operations management
• Experience in Technical support
• Experience in Customer communication
• Italian
• Experience in customer support tool, specifically CRM and issue tracking system

If you are looking for stability, professional growth, long-term career and technology challenges in the sought-after companies – come and join us today!