Job Details

Microsoft Representatives for French Speaking Customers

Company

Europe Language Jobs

Published

2020-09-16

Closes

 

Location

Athens, Attiki, Greece

Category

Customer Service, Language: English, French

Type

Full-time

Description

Description: Job Overview Are you a fluent French speaker? This is your chance to work on our Microsoft Support team! If you speak French fluently and wish to experience working in the world of computer software, consumer electronics, personal computers, and online platforms, grab this chance to join the French Microsoft Support team, in order to support customers from France. Requirements: Depending on the team that successful candidates will join, responsibilities vary: Identify customers needs and deliver appropriate solutions, including salesGuide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely mannerAssist customers to place an order and related issuesAnswer customers inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issuesFollow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possibleMaintain high customer satisfaction, provide and maintain strong, professional relationship with all customers and show empathy at all times   Qualifications: Excellent communication skills in French (near-native level)Good command of English (B2+)Sales experience with consumer products and services will be an assetTechnical research skills to troubleshoot customer problems.Advanced internet research skills Offer: Complete relocation support (flight ticket to Greece, 2-week hotel accommodation. assistance finding an apartment, real estate fee covered by our company), when applicableTraining by certified instructorsCompetitive monthly salary + 2 extra salaries per yearNumerous benefits and discountsProfessional growth & development opportunitiesFree Greek language coursesState of the art premises located close to the center of Athens, providing a great  working environment  with relaxing break areasSpecial events as well as community & social responsibility Language: English; French