Job Details

German speaker Supervisor for PVH project (m/f)


Europe Language Jobs






Lisbon, Lisboa, Portugal


Customer Service, German, Language: English




Description: Your Role Do you see yourself as a leader? Maybe this could be your opportunity! As a supervisor, you will lead a group of approximately 15 Customer Service Representatives, organize their workload and monitor team performance. Be responsible for this teams success and continuous improvement assuring the accomplishment of the internal objectives. Responsibility Responsible for the development of each individual, to be accountable for the quality, productivity and attendance of the team;Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin;Motivate the team and develop actions plans for continuous improvement, reporting to the Operations Manager;Analyze data to identify performance trends and opportunities for continuous improvement;Be a relentless advocate for our customers and their issues. Requirements: Native or near-native German speakers;Fluency in English (minimum C1 level);Experience in contact center projects (preferable);Management experience is a plus but not mandatory;Management, interpersonal and teamwork skills;Availability: Monday to Sunday 7 am - 9 pm;Please note that we will only consider CV if submitted in English. Offer: Excellent work opportunity in a dynamic leading multinational company;Possibility of cooperation with leaders in various industries;Investment in training and personal development;Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;Health Insurance;Possibility to live in one of our apartments;Initial flight expenses refund;Annually complementary return flight to your home country (within Europe);Free Portuguese language courses, sports activities, and organized events;Free healthy meals in cafeterias, such as soup, bread, salad, and fruit. Language: English; German