Job Details

CMSDC Service Shop Manager in Park City, KS

Company

Foley Equipment

Published

2020-09-28

Closes

 

Location

Park City, Kansas, United States

Category

Management and Executive

Type

Full-time

Description

The Role

If you enjoy taking care of customers and leading a team, consider joining us as a CMSDC Service Shop Manager.  You will be directly involved in effectively developing and managing service operations in a manner that promotes Customer Satisfaction, Market Dominance and Profitability.          

Job duties:

  • Learn, understand and support the culture and philosophy of how the service department handles business, customer interaction, resolving customer disputes, quoting, pricing philosophies, and employee management
  • Manage the day to day transactions, staffing and tooling to promote maximum asset utilization by scheduling and dispatching technicians to ensure smooth and timely repair progression
  • As work load requires, assist with and/or perform technician duties to include repairs, diagnoses, remove & install, write service reports, and other related duties
  • Ensure timely and accurate invoice processing, employee time posting and reviews, parts orders, service letter completions, quotes, and customer follow-up
  • Use service department reports to effectively manage within defined expectations
  • Develop and manage workforce to ensure quality work progression and employee growth and satisfaction
  • Assist in determining warranty and goodwill decisions
  • Communicate and follow up with customers to identify their needs and ways that Foley Equipment can support those needs
  • Make and communicate critical decisions consistently with leadership
  • Maintain and instill in your staff high levels of integrity, quality, urgency and teamwork
  • Complete all necessary documentation and follow up as required in a timely, orderly manner
  • Work with internal customers in a supportive and productive way in support of the goals of the company and not just the individual department
  • Maintain shop, tools, and equipment to promote a clean and safe environment
  • Participate in the on-call rotation

Our Ideal Candidate

  • Experience working in a shop department
  • High school diploma or equivalent
  • Excellent communication and customer service experience
  • Proficient computer skills
  • Proven track record of positive employee relations and staff development

What will put you ahead:

  • Previous employee management in a shop department

Who We Are

Foley Industries and its subsidiaries Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central have proudly served and represented Caterpillar for nearly 80 years. Committed to customer success across Kansas and Western Missouri, Foley strives every day to deliver excellence across the full range of equipment and power generation sales, rental, service, and technology solutions.  With 1,000 employees in 15 cities, we are dedicated to being Your First Choice. For more information, please visit www.FoleyEq.com.

What we can offer you:

  • Competitive pay
  • 401(k) with matching
  • Full insurance benefits
  • Holiday, PTO, Parental Leave
  • Family owned company where you’re more than just another employee

Foley Industries, Inc. is an Equal Opportunity Employer – Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity