Job Details

Service Repair Options Consultant (Ability to be based out of Wichita, Topeka, or Kansas City)

Company

Foley Equipment

Published

2020-10-08

Closes

 

Location

Wichita, Topeka or Kansas City, Kansas, United States

Category

Customer Service, Operations and Logistics, Sales and Marketing, Other

Type

Full-time

Description

The Role

The Service Repair Options Consultant will effectively develop, audit and manage the dealership’s standard jobs, repair options and CVA programs in a manner that promotes customer satisfaction, increased market share and profitability.

Job duties:

  • Analyze available data to create standard jobs, repair options and CVA programs
  • Identify standard job and flat rate exchange variances and root causes. Determine corrective actions and provide recommendations to improve performance and efficiency
  • Conduct audits to ensure we maintain proper pricing, repair scope and product offerings
  • Interact with sales and product support personnel to promote high confidence, comfort and utilization of standard jobs, repair options and CVA quotes
  • Discuss with product support sales reps, machine sales reps, technicians and service management to identify their needs, promote utilization of standard jobs, repair options, CVA quotes and additional ways that this position can offer support

Our Ideal Candidate

  • Has technical experience
  • Positive customer service and employee relations skills
  • Excellent communication and organizational skills
  • Enjoys analyzing data and creating processes
  • High school diploma required and at least two years’ experience gathering, reviewing and evaluating information/data

 What will put you ahead:

  • Previous experience in the construction or automotive industry preferred
  • Has a technical school degree or certificate

Who We Are

Foley Industries and its subsidiaries Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central have proudly served and represented Caterpillar for nearly 80 years. Committed to customer success across Kansas and Western Missouri, Foley strives every day to deliver excellence across the full range of equipment and power generation sales, rental, service, and technology solutions. With 1,000 employees in 15 cities, we are dedicated to being Your First Choice. For more information, please visit www.FoleyEq.com.

What we can offer you:

    • Competitive pay, 401(k) with matching
    • Full insurance benefits
    • Holiday, PTO, Parental Leave
    • Family owned company where you’re more than just another employee

Foley Industries, Inc. is an Equal Opportunity Employer – Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity