Job Details

Ubisoft Backoffice English Gaming Support - Lisbon


Europe Language Jobs






Lisboa, Portugal


Customer Service, Language: English




Description: Are your hands glued to controllers any free minute you get? Is your nickname somewhere between The Helper and The Magician since you always fix other peoples technical issues? Sounds like could be a great addition to our team! We are hiring! Join our tech-loving league of like-minded, game-crazy, awesome people and support our customers to get the best gaming experience they could wish for! Are you comfortable with any technical or gaming related inquiry and feel that no issue is out of your league? Whoa, we should have a chat!   Our client: Ubisoft Entertainment SA is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassins Creed, Just Dance, Tom Clancys video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisofts worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all platforms, including consoles, mobile phones, tablets and PCs. In the business of heroes Ubisoft is serious about fun!    Responsibilities:  To consistently provide solutions to consumers and deliver an exceptional customer experience with every interaction in specified native, near-native or English language by webmail and chat. To act with autonomy and creativity to delight and astound customers with knowledge and passion for our products.  To consistently look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to Ubisoft.  Requirements: Profile:
• Be fluent in English [C1/C2]
• Feel passionate about the gaming industry and be an active gamer
• Show strong logical thinking, good communication and team player
• Have consumer oriented mind-set and willingness to provide the best service
• Have technical knowledge or experience in technical support
• Technical support experience is greatly appreciated Offer: We offer you:Competitive salary with additional benefitsSigning bonus and refer a friend program, amongst others.Relocation packageFlexible schedulesWellbeing campaigns, training and development programs, partnerships/discounts and year round events (solidarity and environmental actions, volunteering and fun competitionsHealth InsuranceModern work environment at an attractive location with excellent public transport connectionsYou know... Opportunities do not happen. We create them together at Majorel Portugal! Language: English