Panda TS, a leading international broker technology vendor that offers advanced solutions and advisory services to the brokerage industry is seeking a Customer Success Manager to join our team

Responsibilities

• Identify and analyze the customer’s needs and translate them into tasks to be undertaken by divisions within the company
• Push forward the business needs of the company with the client, finding the optimal balance between the client’s needs and those of the company
• Optimizing customer performance
• Growing Revenue

Requirements:

• 2-3 years’ experience as Success Manager – Must
• Experience in the online Forex or Gaming industry - advantage
• Knowledge of development lifecycles
• Experience working with international customers
• Fluent English (written and spoken)
• Methodical approach to delivery, with attention to detail and ability to keep track of multiple projects, risks and issues
• Customer-facing, excellent interpersonal skills, Self-motivated, details oriented, self-managed, team player
• Ability to work effectively with and balance the needs of both Business and Engineering team members