Job Details

Rooms Director

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Lutsen Resort

Published

2020-11-21

Closes

 

Location

Lutsen, Minnesota, United States

Category

Hospitality and Tourism

Type

Full-time

Description

Lutsen Resort on Lake Superior is seeking an experienced Rooms Director to provide strong leadership at our front desk. The basic function of the Rooms Director of Lutsen Resort is that of an administrator and coordinator providing the necessary planning, direction, motivation, organization, and supervision necessary to assist the general manager and the president in meeting Lutsen Resort’s goals.

Ideal candidate is a people person who has team building and problem-solving skills as well as the ability to deliver exceptional customer service.

Responsibilities:

  • Train and supervise staff
  • Respond to incoming phone inquiries
  • Respond effectively to potential guests so as to make room reservations for the Main Lodge, the Sea Villas, the Poplar River Condos, the Cliff House town homes, and the Log Cabins for all users including paying guests, owners, guests of owners, and others as appropriate
  • Redirect calls to administrative staff
  • Effectively deal with guest interactions, directly and by phone, including but not limited to purchases, requests for assistance especially coordinating room-related requests on behalf of Lutsen’s guests with other department managers
  • Provide information and assistance to guests regarding area activities and recreation.
  • Checking-in and checking-out of guests
  • Tracking totals for all reservations made by date and location and graphing monthly totals compared to budgeted goals
  • Coordinating with Maintenance Department and Quality Control personnel to ensure that assigned properties and all related physical assets are maintained to a level consistent with guests’ expectations and Lutsen Resort’s standards

Requirements:

  • Three years of hospitality management with at least one level of subordinate supervision
  • Hospitality training at a certified college or trade school strongly preferred
  • Knowledge of budgeting and the ability to understand and apply data from financial statements and reports
  • Must be able to communicate fluently in English both verbally and in writing
  • Availability to work a combination of days, evenings and weekends
  • Must possess excellent interpersonal communication skills and be capable of training, motivating, and leading the front desk team to meet or exceed company standards

Benefits::

  • Paid vacation
  • Health care
  • 401K with employer match
  • Dental benefits
  • Flexible Spending Account (FSA)
  • Life insurance
  • Long-term disability insurance
  • Short-term disability insurance
  • Accident insurance
  • Resort discounts
  • Complimentary resort activities