Job Details

Customer Success Manager / IB @ Hermosillo, Sonora

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Trabaja en Intugo

Published

2020-11-25

Closes

2020-11-30

Location

Hermosillo, Sonora, Mexico

Category

Administrative, Customer Service, Sales and Marketing

Type

Full-time

Description

INTUGO is looking for your talent and skills. We need a Customer Success Manager, someone with the following skills: 

Skills:
- Strong oral and written communication skills.
- Consultative approach to customer success
- Deep customer empathy.
- Customer experience champion and voice of the customer
- Ability to have difficult conversations with customers.

Responsibilities:
- Provide customer-centric onboarding experience for our new customers.
- Communicating with the account executives (sales) to ensure customer’s journey is seamless
- Monitor health and proactively reach out to accounts based on gainsight triggers.
- Mitigate churn through creative solutions and proactive probing to understand needs
- Conduct renewal conversations with accounts at risk.
- Funnel referrals to sales.

Requirements:
- Needs experience in google suite applications (docs, sheets, slides, hangouts, etc.)
- Must be fluent in english (90%), both written and verbal
- Understanding of smb space with saas industry knowledge a plus
- Knowledge of salesforce crm a plus.
- Experience with logmein123 rescue and ring central are a plus.

If you wanna take a chance please sent us your information.